Refund policy

Refund & Return Policy

Physical products
All items are made to order, so we do not accept cancellations, returns, or exchanges due to change of mind or sizing.
If your item arrives damaged, defective, or is not what you ordered, please contact us within 30 days of delivery with a photo of the issue. We’ll send a replacement at no charge.
Please double-check your shipping address at checkout. We’re unable to cover orders lost due to an incorrect address.

Digital products
Due to the nature of digital content, all sales are final and no refunds will be issued.
If your file doesn’t download or won’t open, just reach out — we’ll make sure you get a working file.

Contact
[hello@ma-tan.com]

Nothing in this policy limits any rights you may have under applicable consumer laws.