Shipping policy
We don’t just ship bags; we propose a dramatic touch to your daily life.
At MA-TAN, we don’t believe in mass-produced models gathering dust in a warehouse. Instead, every item is custom-made the moment you press "order." Because each piece is crafted with meticulous care, the moment it reaches your hands, it becomes an essential part of your journey, coloring the next chapter of your story.
Where do our items come from? MA-TAN operates on a global stage. To achieve the highest quality at an accessible price, we partner with trusted global suppliers to source carefully selected, premium materials. These materials are then assembled and printed at our partner production facilities in the United States or Latvia, and shipped exclusively to you.
By combining this global supply chain with precision on-demand manufacturing, your order travels the world from our workshop to your doorstep. This process ensures that no matter where you are, every item arrives brand new—a one-of-a-kind piece created solely for you.
Shipping Times: As every piece is made to order and shipped from our global facilities, please allow 6 to 25 business days for delivery. We know that waiting can be the most frustrating part, but special items like a custom MA-TAN piece require a little extra time. We are confident that it will be well worth the wait.
Shipping Costs: As we operate on a global stage, shipping costs are calculated automatically at checkout based on your destination. We strive to keep our shipping rates as fair and accessible as possible so you can welcome your piece with peace of mind. Rather than focusing on the logistics, we invite you to get excited about the stories that your new piece will weave into your life.
How can I track my order? Once your order has been dispatched from our facility, you will automatically receive a shipping confirmation email containing a tracking number. You can use this number to monitor your package’s journey until it arrives at your door.
Customs and Duties: MA-TAN ships all products in accordance with the laws and regulations of the destination country or region. Depending on your location, customs duties and import taxes may be incurred upon entry. Please note that these charges are not included in the item price or shipping costs and are the sole responsibility of the recipient (the customer). For inquiries regarding the amount or applicability of customs duties, please contact your local customs office or shipping carrier directly.
Logistics and customs aside, we hope you find yourself looking forward to the stories your new piece will help create. This product is a custom MA-TAN piece, crafted just for you. From the moment it arrives, it will become an essential part of your life, coloring the next chapter of your journey.